SHIPPING

SHIPPING DURING DECEMBER AND HOLIDAY PERIODS

Due to a high amount of orders during the Xmas period please expect delays with your order being ready on time. We are working as fast as we can to get your order out and ready for you. 

While we do our best to ensure your purchase is packed and shipped as fast as possible. Please plan for delays in regular courier service (up to 2-3 days longer delivery) especially during the Christmas holiday period in December. We thank-you for your patience in advance. 

HOW WILL MY ORDER BE SHIPPED, WHAT ARE MY OPTIONS?

All orders are shipped from our warehouse in Auckland, buy with confidence. 

All orders will be shipped via a local courier, this is a signature-required service. Orders placed before 12pm will be received within 3-7 business days. Delivery to the South Island and some rural areas may take longer.

We cannot change the delivery address once the order has been placed.

During Public Holidays and December we may experience shipping delays due to high demand, we thank-you in advance for your patience. 

POSTAGE AND HANDLING COSTS

$5 Nationwide postage charge.

INTERNATIONAL SHIPPING

Unfortunately, we do not ship outside of New Zealand.

DO YOU DELIVER TO A PO BOX ADDRESS?

We do not ship to a PO Box.

CAN I PICK MY ORDER UP?

Yes you can! You can choose click and collect at check out. We will send an email out when it it ready to be collected. Your order should be ready within 48 hours from ordering how ever we aren't open on Sundays so wait for the following business day to collect.

WHAT HAPPENS IF MY ITEMS GET LOST IN THE MAIL?

Please contact the Havaianas New Zealand Customer Service team for assistance sales@summersupply.co.nz. We will contact the courier to see where your parcel may be.

HAVAIANAS WILL NOT TAKE RESPONSIBILITY OF LOSS OR DAMAGED ITEMS DURING TRANSIT ONCE IT HAS LEFT OUR PREMISES 

WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM?

If you believe you have received an item in error, please contact the Havaianas New Zealand Customer Service team sales@summersupply.co.nz so we can arrange for the correct item to be sent to you.

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